SKILLS UNDERGRADUATE STUDENTS NEED TO LEARN TO PRACTICE LEAN SIX SIGMA IN A QUALITY 4.0 ENVIRONMENT

Recent technological advancements such as the Internet of Things (IoT), artificial intelligence, smart sensors, and Cloud Computing bring the world into a new era-Industry 4.0. The applications of Industry 4.0 technologies have been becoming prevalent in many aspects of the industry. Quality management experts view the application of the latest technologies in the quality area as leveraging quality management into the 4.0 era, called Quality 4.0. Lean Six Sigma (LSS) is a widely used methodology to improve quality. Many companies rely on LSS to improve quality. The current and future LSS practitioners need to tailor their skills to adjust to the Quality 4.0 environment. Therefore, undergraduate students in related majors must prepare themselves with adequate skills to adapt to the new Quality 4.0 era. The researcher aimed to find the skills needed for undergraduate students to learn to practice LSS in the Quality 4.0 environment. The researcher surveyed academia and industry experts in LSS to map the themes of skills needed for students to work as LSS experts in the Quality 4.0 environment after graduation. The researcher used the Delphi method to conduct surveys and justify the results.